Customer Care
Outstanding Support Facilitating Seamless Business Operations
Technology Sales & Service Division
Exceptional Service and Support
Our dedicated Customer Care team is the heartbeat of our maintenance and repair department for servicing your equipment. With a mission to keep your business running smoothly, our skilled technicians undergo rigorous training and certifications to ensure they’re equipped with the expertise needed to address any issue promptly and effectively. Whether it’s routine maintenance or urgent repairs, we understand the critical role your office equipment plays in your daily operations, and we’re here to support you every step of the way.
REPAIR AND MAINTENANCE
Our factory trained certified technicians will thoroughly examine all areas of your system to ensure everything is operating to its maximum efficiency. All retrofits, software updates, product enhancements, etc. are automatically performed to ensure your system operates at peak performance. Field service representatives are empowered with the ability to get information, manage service activities, and input data while in the field. Information is shared with the home office in real-time – we track all service history, including detailed part information.
Onsite Service
Our factory trained certified techs diagnose, repair and perform preventative maintenance on your office equipment, to increase overall uptime.
Service Contracts
Service contracts are available on all new and existing equipment. Please contact us for a contract rate quote and free pre inspection of currently owned devices.
Parts Inventory
Local warehouse with extensive equipment, parts and supplies inventory allows our support teams to provide immediate response.
For Service, Equipment, Meter, and Invoice Summaries
Place a Service Request with Our Customer Care Team
Your Source For Supplies
With over 40 years of experience, we understand the demand for supplies like no other. That is why when you call Accent Imaging with your supply order – whether you need media and ink delivered weekly or a one-time purchase – you can count on us to have the supplies you need when you need them. We carry a full line of media’s to meet all your plotting needs. If you have equipment that needs paper, toner, or ink and you need it fast, give us a call or place your request online. We offer same day delivery in Raleigh and the Triangle for orders before noon!
Supply Inventory
- Full line of authorized toner and inkjet cartridges
- Locally stocked warehouse
- Speciality Papers and Medias
- OEM Parts and Consumables
Supply Replenishment
- Accent Customer Care program allows you to have a worry-free supplies inventory.
- Inventory monitored weekly and supplies re-ordered automatically as needed.
Supply Deliveries
- Dedicated Customer Care team to process orders
- Orders delivered from our local inventory
- Fast deliveries via our own delivery fleet
- Optional Supply Portal Solution
Performance Guarantee
Accent Imaging will repair or exchange your new system with a like unit through the term of the lease as long as it is continuously covered by a service contract.
Training & Installation
Product and network training on how to best utilize your system is unlimited and will be provided as long as the system is covered by a service contract.
Fast Response Time
Accent Imaging’s response time is 4 hours or less from the time a service call is placed. A callback from a technician can be expected within 1 hour of placing a service call.
Professional Services Included
Our team will ensure complete deployment and support of the device into your network. This includes all future connectivity diagnostics provided you are covered by our service agreement.
Discover Exceptional Customer Service and Support with Proactive Maintenance. Contact Customer Care now to place your service or supply requests.