Video: Understanding the Parachute Program: A Safety Net for Your Printing Needs
In today’s fast-paced business environment, having a reliable printing service is crucial. One innovative solution to ensure that your printing operations remain uninterrupted is the Parachute Program offered by Accent Imaging. This program acts as a safety net, providing clients with peace of mind when their contracted printing equipment becomes temporarily inoperable. Let’s dive into the details of how this program works and what it means for your business.
What is the Parachute Program?
The Parachute Program can be thought of as an insurance policy for every piece of equipment you purchase or lease from Accent Imaging. It’s designed to provide an emergency backup plan, ensuring that your print operations continue smoothly, even when unexpected mechanical issues arise.
How Does the Parachute Program Work?
The process is straightforward. If you encounter a problem with your printing equipment, simply email the customer care team with a service alert. In the event that the equipment cannot be repaired promptly or if it is going to be down for an extended period, Accent Imaging steps in to handle your printing needs.
This program caters to a wide range of clients, from general office users to production sheet-fed customers. It specifically includes those using wide format technical products such as HP DesignJet, PageWide XL, and Kip products.
Cost Structure of the Parachute Program
One of the appealing aspects of the Parachute Program is its transparent cost structure. The cost is simple and straightforward: clients are charged for their service click, which is the same rate as specified in their service contract, plus any material costs incurred.
Clients have the option to provide their own paper, in which case they will only be charged for the service click. Alternatively, Accent Imaging can provide the paper, and the charge will include both the service click and the cost of the paper. This flexibility allows businesses to choose an option that best fits their needs and budget.
Production Process During Equipment Downtime
In the event that you need to utilize the Parachute Program, Accent Imaging has a well-structured production process in place. To illustrate this, let’s take a look at the production department, led by Troy Garner, the production manager.
Meet the Production Manager
Troy Garner introduces himself as a “print superhero,” ready to assist clients in need. He emphasizes the importance of the Parachute Program, especially when equipment malfunctions occur, whether it be a broken machine or a missing part. Clients can reach out to him directly for assistance, and Accent Imaging offers these services at a greatly reduced rate.
Another benefit highlighted by Troy is the complimentary delivery service provided under the Parachute Program. This means that clients can expect not only quality service but also convenience when they need immediate printing solutions.
Conclusion
The Parachute Program by Accent Imaging is an invaluable resource for businesses that rely on consistent printing services. By offering a safety net that includes prompt service, flexible pricing, and a dedicated production team, the program ensures that your operations can continue without interruption, even in the face of mechanical failures.
If your company is looking for a reliable printing partner that offers robust backup solutions, consider reaching out to Accent Imaging for more information about the Parachute Program. With this program, you can focus on your core business activities while knowing that your printing needs are securely managed.
For any questions or to learn more about the Parachute Program, feel free to contact your account executive at Accent Imaging.
