CUSTOMER CARE

Welcome to Accent Imaging! The quick links below are available to you for service and supply request.

SUPPLY FORM 

SERVICE FORM

SUBMIT METER

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Accent Office Automation
Accent Imaging’s Office Automation
division delivers optimum quality copier repair services in the office equipment industry.

Our team of dedicated service and administrative representatives’ are committed to utilizing professional and personal ethics, and are continually seeking to improve our ability to serve you. We realize our true value is in our ability to provide the ultimate service to our customers.

Repair Service Copiers

We concentrate on understanding your company’s equipment requirements in order to fine tune service solutions that will enable you to have reliable copying, printing, faxing, scanning and archiving of documents. To increase your companies overall productivity output and manageability, Accent Imaging strives to provide the best support with our vast knowledge and exceptional service team.

We are an authorized service provider for Canon’s full line copiers and multi-function printers, KIP wide format, HP’s full line, and Brother desktops.

Submit your meter by clicking the link.

Click here to request contract rate quote or pre-inspection.

To place a service request speak with a customer support rep, send us an email, or fill our our online request form.

For Service Dispatch, call:
919-926-3060 | 888-926-2883
Send us an e-mail or place your
service request online.

Our Services:

Our factory trained certified technicians will thoroughly examine all areas of your system to ensure everything is operating to its maximum efficiency. All retrofits, software updates, product enhancements, etc. are automatically performed to ensure your system operates at peak performance. Field service representatives are empowered with the ability to get information, manage service activities, and input data while in the field using their smart devices and laptops. Information is shared with the home office in real-time – we track all service history, including detailed part information.

Onsite Service

Our factory trained certified representatives diagnose, repair and perform preventative maintenance on your office equipment.

OEM Parts and Supplies

Genuine OEM parts and supplies are obtained direct from the manufacturer in order to maintain peak performance and increased uptime.

Service Contracts

Service contracts are available on all new and existing equipment. Please contact us for a contract rate quote and free pre inspection of currently owned devices.

Professional Services

Professional Services is achieved at the service representative level in order to minimize reschedules increasing overall uptime.

Access Account Online:

E-info is a customer web portal to exchange information found in our data base in real-time. You can log into a dedicated and secure website where you can order supplies and check order status, input meter readings, initiate service requests, monitor account and perform the following activities:

To access service, equipment,
meter and account summaries conveniently online:

Don’t have an account? Click Here

To download the latest drivers or locate manuals for your device, select a manufacturer below:

Accent Imaging carries a full line of toners, inks and medias for HP, Canon, Xerox, Oce and KIP.

Visit our Supplies page for more information and to place supply requests online…

Total Support Solution:

CUSTOMER SERVICE

  • Remote Support – Technology available to assist remotely through phone or computer which allows us to assist with issues that can be resolved within minutes.
  • Territory Based Support – Local technical support teams are territory-based, which enables them to obtain a familiarity with your infrastructure and history of your equipment. A consistent team builds strong, knowledge-based relationships that improve the quality of each support experience.
  • Immediate Call Notification to a Factory Trained Service Representative – As soon as your call has been received it is immediately sent via cell network to the trained service representative. Upon receipt of the call the technician will contact you within one hour.
  • Call Completion and History Tracking – All calls are completed by the technician at the customer’s location and the information is uploaded into our automated system. This allows for immediate parts ordering and history tracking of all service performed.
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    PARTS REPLENISHMENT

  • Automated Parts Replenishment – The e-Automate system enables our service representatives to automatically input parts remotely which in turn triggers our automated systems to replenish the technician’s inventory.
  • Parts on Hand – Field support teams carry a full stock of parts ensuring they arrive at your office with the correct items enabling on-site resolution.
  • Part Availability – Our service representatives are able to search the database remotely checking part availability of our in-house parts warehouse along with the field support staffs car inventory. This allows us to utilize the resources we have to ensure increased uptime for our customer’s.
  • Parts Inventory – Local warehouse with extensive equipment, parts and supplies inventory allows our support teams to provide immediate response – whether you need new equipment, parts to keep your equipment running smooth or supplies for high-quality output – we are there for you and your organization.
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